How does SmallBizReply work?

Connect your Google Business Profile and tell us your voice. From there it's completely hands-off: we ask your customers for reviews, reply to every review in your voice and post it to Google, and keep your profile strong so you show up across Google Search, Google Maps, and Google's AI (Gemini).

How much does SmallBizReply cost?

One fully managed plan: $200/month (your first 3 months at the intro rate, then $200/month; or $2,000/year, 2 months free). Additional locations are $99/month. It auto-renews and you can cancel anytime, no contract.

Does SmallBizReply handle negative reviews?

Yes. SmallBizReply handles negative reviews with care, acknowledging the concern, apologizing where appropriate, and offering to make it right. 34% of unhappy reviewers update their rating after a thoughtful response.

Done for you · completely hands-off

We manage your entire Google presence, so you get more customers

Google Search, Google Maps, and Google’s AI (Gemini) — wherever people look for a business like yours, we keep you showing up and looking great. We bring in new reviews, reply to every one in your voice, and keep your profile strong. It’s completely hands-off: after a few-minute setup, there’s nothing for you to do.

Get started See how you rank, free

Set up in minutes with Google, no sales call required. Prefer to talk first? Contact us.

Trusted by local businesses

Seven Coffee Roasters Market & Cafe

1,400+

Reviews handled

Languages supported

The whole Google ecosystem

Wherever customers look for you on Google, we keep you showing up

Your presence on Google isn’t just your listing. It’s what Search shows, what Maps ranks, and what Google’s AI recommends when someone asks for a business like yours. We manage all of it for you — by keeping your Business Profile strong, active, and full of fresh, well-answered reviews, which is exactly what each of these pulls from.

Google Search

When someone searches your service nearby, you come up, with a strong rating and fresh reviews that make you the easy pick.

Google Maps

We keep your profile active and well-reviewed so you stand out in the local map results, not lost among the pins.

Google's AI (Gemini)

People increasingly ask AI for a recommendation. A well-tended, well-reviewed profile is exactly what Google's AI draws on when it answers.

Your Business Profile

The hub of it all. We keep it complete, active, and full of recent reviews, every one answered, so everything above works in your favor.

What we handle

Everything about your Google presence, done for you, end to end

More reviews, coming in on their own

We ask your happy customers for a review at the right moment, by text and email, with a one-tap link. Your review count climbs without you chasing anyone.

Every review answered, in your voice

Good or bad, each new review gets a thoughtful, on-brand reply posted to Google within minutes, so your listing always looks cared-for and responsive.

Visible everywhere on Google

We keep your profile strong and track how you show up across Google Search, Maps, and AI answers, so more of the people looking for a business like yours find you.

Zero busywork for you

It's completely hands-off. After a few-minute setup it runs in the background; you get a simple weekly recap, and we only reach out when something genuinely needs you.

Hands-off

Set it up once, then leave it to us

Connect once

Link your Google Business Profile and tell us your voice. A few minutes, no technical skills, and you're done.

We take it from here

We bring in reviews, reply to every one in your voice, and keep your profile strong across Google Search, Maps, and Google's AI. You don't lift a finger.

You get more customers

A stronger presence everywhere on Google means more people find you and pick you. You stay completely hands-off and just watch the results come in.

The upside

What growth looks like when you show up and stand out

More fresh reviews and a listing that’s always answered are exactly what push you up in local search and win trust. Even a modest lift in how often you’re found and chosen adds up.

New customers a month

What a customer is worth to you$80

$20$500+

Estimated lift from a stronger presence12%

ConservativeOptimistic

A stronger Google presence could mean

+3 customers/mo

found and chosen who otherwise wouldn’t be

That’s roughly

$2,900/year

in added revenue from Google

We keep the reviews coming and every one answered, the things that get you found and trusted, so this compounds month after month.

An estimate to show the upside, based on your numbers, not a guarantee.

The difference we’re making

What we’ve done for our customers

New reviews since joining

collected across our customers

higher

Higher average rating

on average since starting

Measured from each customer’s own numbers when they started with us.

Simple pricing

One flat monthly fee. We handle everything.

One plan, fully managed. No contract, cancel anytime.

Fully managed · intro offer

$200for your first 3 months

Then $200/month, or $2,000/year (2 months free). Auto-renews, cancel anytime.

We ask your customers for reviews by text and email
Every review answered for you, in your voice, posted to Google
Auto-post or review-before-posting — your call
Your best reviews shown on your website and turned into shareable images
We watch your visibility and reputation for you
A weekly recap, and we only reach out when you're needed

Get started

Additional locations $99/mo · Prefer to talk first? Contact us.

Let us handle your Google presence

Tell us about your business and we’ll get you set up. No credit card, no commitment.