Dashboard
5
4.2
100%
5
Google Business Profile
Performance History
+9
10% → 77%
4.4
Reviews
Jennifer C.
1 review
I have terrible dental anxiety and Dr. Chen made me feel completely at ease. Took the time to explain every step before doing it. First dentist I've actually looked forward to seeing.
Robert P.
1 review
Brought my kids here for the first time — my 7-year-old was terrified. The team was so patient and by the end he was asking when he could come back. You've gained patients for life.
Keisha T.
1 review
Friendly staff and thorough cleaning. Had to wait about 25 minutes past my appointment time, which was a little frustrating when you take time off work.
Mark A.
1 review
Received a bill 3 months later for services I thought were covered by insurance. Nobody explained what wasn't covered before the appointment. Very frustrating.
Aisha N.
1 review
State-of-the-art equipment and the team explains everything clearly. My previous dentist made me feel rushed. Here I actually understand what's happening with my teeth.
Jennifer C.
1 review
I have terrible dental anxiety and Dr. Chen made me feel completely at ease. Took the time to explain every step before doing it. First dentist I've actually looked forward to seeing.
Jennifer, thank you so much for sharing this! Dental anxiety is very real and making patients feel safe and informed is something we care deeply about. We're so glad to hear Dr. Chen made such a difference. We look forward to seeing you at your next visit!
Robert P.
1 review
Brought my kids here for the first time — my 7-year-old was terrified. The team was so patient and by the end he was asking when he could come back. You've gained patients for life.
Robert, that makes our whole week! Making dentistry a positive experience for kids is so important to us — those early feelings last a lifetime. We can't wait to see your family at the next visit!
Keisha T.
1 review
Friendly staff and thorough cleaning. Had to wait about 25 minutes past my appointment time, which was a little frustrating when you take time off work.
Keisha, thank you for the kind words and for the honest feedback on the wait. We know your time is valuable and a 25-minute delay isn't acceptable. We're reviewing our scheduling to reduce these gaps. We really appreciate your patience!
Mark A.
1 review
Received a bill 3 months later for services I thought were covered by insurance. Nobody explained what wasn't covered before the appointment. Very frustrating.
We're sorry to hear about your billing experience — unexpected charges are stressful and we understand your frustration. We always aim to verify coverage upfront and clearly communicate any out-of-pocket costs. Please contact our billing team at billing@elmstreetdental.com and we'll review your account and work toward a resolution. Thank you for bringing this to our attention.
Aisha N.
1 review
State-of-the-art equipment and the team explains everything clearly. My previous dentist made me feel rushed. Here I actually understand what's happening with my teeth.
Aisha, that means so much to us! We believe informed patients make better decisions about their health, so we always take time to explain. Thank you for choosing Elm Street Dental — we look forward to your next visit!
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