Built for salons, barbershops & spas

Reply to every review while you're behind the chair

You can't check your phone between clients. SmallBizReply replies in your voice — warm and personal — to every Google review the moment it comes in.

4.3× more trust

Consumers are 4.3× more likely to trust a salon that responds to both positive and negative reviews than one that doesn't respond at all.

BrightLocal, 2024→

Where customers actually find you

When someone searches “hair salon near me”, are you on the map?

Google steers customers toward the most engaged businesses — strong ratings and reviews that get answered. Leave them unanswered and you slide down the list, behind businesses that simply reply. Here’s the same business before and after SmallBizReply.

hair salon near me
Maps
1

Luxe Hair Studio

4.8(512)
Responds to reviews
2

The Mane Room

4.6(288)
Responds to reviews
3

Shear Bliss Salon

4.5(201)
Responds to reviews
4

Velvet & Co.

4.4(176)
Responds to reviews
4 more places
9

Golden Scissors Salon

You
4.1(56)
Rarely responds · 7% reply rate

You’re here — but buried

hair salon near me

7% → 100%

review response rate

4.1 → 4.6

average rating

#9 → #2

in “hair salon near me”

Illustrative example. Ranking depends on many factors — review engagement and ratings are among the ones you control.

How it works

From review to reply in seconds

Step 1 of 4

A new review comes in

Your customer just left a review on Google. Without SmallBizReply, it sits unanswered — hurting your ranking and trust.

New Google Review
Google Reviews
T

Tanya R.

1 review

a week ago

Maria is an absolute artist. I showed her a photo of the balayage I wanted and she nailed it perfectly — maybe even better. I get compliments on my hair every single week now.

No response yet

Where it matters most

A bad color job isn't the end — how you respond is what matters

Every stylist has a bad day. New clients read the most recent negative review and then the response. A warm, personal reply offering to make it right converts skeptics into bookings.

Google Reviews
N

Nicole S.

1 review

yesterday

Asked for honey blonde highlights and my hair came out dark orange. I showed the stylist the photo before we started and this is nothing like it. Really disappointed — I trusted them.

SmallBizReply responds in minutes
REPLIED WITH SMALLBIZREPLY
Response from the owner

Nicole, I'm so sorry — that's not the result we wanted either and I completely understand your disappointment. Color corrections can be tricky but that's no excuse. I'd love to personally make this right at no charge. Please text or call us at (555) 312-7890 and we'll get you in as soon as possible. You deserve to love your hair.

Why this works

The reply acknowledges the problem, avoids being defensive, explains what's being fixed, and offers a concrete make-good. Future customers reading this see a business that cares.

Social Proof add-on

Put your best reviews to work

Every glowing review becomes marketing. Turn any 5-star review into a branded image for Instagram or Facebook, and embed a live widget of your best reviews right on your website.

Shareable image for social

Shareable review card for Golden Scissors Salon
Download imageOpen full size ↗

Customers get a one-tap “Share as image” button on every review.

Live widget for your website

Tanya R.

Maria is an absolute artist. I showed her a photo of the balayage I wanted and she nailed it perfectly — maybe even better. I get compliments on my hair every single week now.

Carmen V.

Been coming here for 3 years, tried another salon once out of curiosity and immediately came back. Nobody else understands my curls the way this team does. They treat you like family.

Brittany K.

Cut came out exactly how I wanted. Only knock is I had to wait about 15 minutes after my appointment time. Service itself was worth the wait though.

Reviews powered by SmallBizReply

Drops onto any site with one line of embed code — updates automatically.

For owners who think in more than one language

Replies post in English. You read them in your language.

Customers always get a clear English reply. But before it posts, you can read what it says in your language — so nothing goes out in your name that you didn’t fully understand.

What your customer sees
E

Emily

1 review

2 days ago

Loved the lattes and the cozy vibe! The food took a while though.

REPLIED WITH SMALLBIZREPLY
Response from the owner

Hi Emily, thanks so much for the kind words! We're thrilled you loved the lattes and the vibe. Sorry about the wait on food — we're adding a second kitchen line next month to speed things up during peak hours. Can't wait to welcome you back!

The customer always gets this English reply on Google. Nothing changes for them.

For your eyes only — what the reply says, in your language

Read it in

Spanish translation of the reply on the left

¡Hola Emily, muchas gracias por tus amables palabras! Nos encanta saber que disfrutaste los cafés con leche y el ambiente. Lamentamos la espera con la comida — el próximo mes añadiremos una segunda línea de cocina para agilizar los tiempos en horas pico. ¡No vemos la hora de recibirte de nuevo!

This is not what posts to Google — only the English on the left does. This panel is here so you can verify the reply before it goes live.

Available in 16 languages including Spanish, Vietnamese, Mandarin, Korean, Tagalog, Arabic, and more.

Dashboard

Overview of your reviews and performance

Total Reviews

5

Avg Rating

4.2

Response Rate

100%

Replies Saved

5

Tone

Reply Length

Custom Instructions

Google Business Profile

Connected — sync reviews from your Google listing

Performance History

Weekly snapshots of your review metrics

+9

new reviews since joining

10% → 77%

response rate improvement

4.4

current average rating

Total Reviews

38
Feb 1
39
Feb 8
39
Feb 15
40
Joined
43
Mar 1
46
Mar 8
48
Mar 15

Response Rate

8%
Feb 1
10%
Feb 8
12%
Feb 15
45%
Joined
72%
Mar 1
91%
Mar 8
100%
Mar 15
Before SmallBizReplyAfter onboarding

Reviews

See the difference SmallBizReply makes

Without SmallBizReply
Google Reviews
T

Tanya R.

1 review

5 days ago

Maria is an absolute artist. I showed her a photo of the balayage I wanted and she nailed it perfectly — maybe even better. I get compliments on my hair every single week now.

C

Carmen V.

1 review

2 weeks ago

Been coming here for 3 years, tried another salon once out of curiosity and immediately came back. Nobody else understands my curls the way this team does. They treat you like family.

B

Brittany K.

1 review

2 weeks ago

Cut came out exactly how I wanted. Only knock is I had to wait about 15 minutes after my appointment time. Service itself was worth the wait though.

N

Nicole S.

1 review

yesterday

Asked for honey blonde highlights and my hair came out dark orange. I showed the stylist the photo before we started and this is nothing like it. Really disappointed — I trusted them.

J

Jasmine L.

1 review

3 weeks ago

First time here after moving to the area and I'm so glad I found Golden Scissors. They took time to understand what I wanted and the result was perfect. Booked my next appointment before I left.

With SmallBizReply
Google Reviews
T

Tanya R.

1 review

5 days ago

Maria is an absolute artist. I showed her a photo of the balayage I wanted and she nailed it perfectly — maybe even better. I get compliments on my hair every single week now.

REPLIED WITH SMALLBIZREPLY
Response from the owner· Just now

Tanya, you made Maria's whole week with this! She loved working with your natural color to get that sun-kissed look. Can't wait to see you again — we'll keep those compliments coming!

C

Carmen V.

1 review

2 weeks ago

Been coming here for 3 years, tried another salon once out of curiosity and immediately came back. Nobody else understands my curls the way this team does. They treat you like family.

REPLIED WITH SMALLBIZREPLY
Response from the owner· Just now

Carmen, that truly means the world to us! Your curls are a joy to work with and we love seeing you. Three years and counting — here's to many more! See you at your next appointment.

B

Brittany K.

1 review

2 weeks ago

Cut came out exactly how I wanted. Only knock is I had to wait about 15 minutes after my appointment time. Service itself was worth the wait though.

REPLIED WITH SMALLBIZREPLY
Response from the owner· Just now

Brittany, so glad you loved the cut! The wait is on us — we're adjusting our booking windows so appointments start on time. Your time matters and we'll do better. Thanks for understanding, and see you next time!

N

Nicole S.

1 review

yesterday

Asked for honey blonde highlights and my hair came out dark orange. I showed the stylist the photo before we started and this is nothing like it. Really disappointed — I trusted them.

REPLIED WITH SMALLBIZREPLY
Response from the owner· Just now

Nicole, I'm so sorry — that's not the result we wanted either and I completely understand your disappointment. Color corrections can be tricky but that's no excuse. I'd love to personally make this right at no charge. Please text or call us at (555) 312-7890 and we'll get you in as soon as possible. You deserve to love your hair.

J

Jasmine L.

1 review

3 weeks ago

First time here after moving to the area and I'm so glad I found Golden Scissors. They took time to understand what I wanted and the result was perfect. Booked my next appointment before I left.

REPLIED WITH SMALLBIZREPLY
Response from the owner· Just now

Jasmine, welcome to the neighborhood! We're so happy to be your new go-to salon. Seeing you book again before you left was the best compliment we could get. Can't wait to see you at your next appointment!

Frequently Asked Questions

How does SmallBizReply reply to my reviews?

Once you connect your Google Business Profile, SmallBizReply automatically detects new reviews, writes a thoughtful reply in your voice, and posts it directly to Google — all without you lifting a finger.

Will the replies sound like me?

Yes! During setup you choose a tone (warm, casual, professional, or witty), a reply length, and can add custom instructions like "always mention our weekend brunch" or "sign off as The Rosie's Team."

What about negative reviews?

SmallBizReply handles them with care — acknowledging the concern, apologizing where appropriate, and offering to make it right. 34% of unhappy reviewers update their rating after a thoughtful response.

Do I need to approve each reply?

Nope. Replies are generated and posted automatically. You can always log into your dashboard to review past replies and adjust your style settings anytime.

How much does it cost?

$200 for your first 3 months as an introductory offer, then $200/month. It auto-renews and you can cancel anytime from your dashboard — no contract.

Can I stop or change it later?

Of course. You can update your reply style, custom instructions, or disconnect your Google account anytime — and cancel your subscription in one click from your dashboard.

Ready to put your reviews on autopilot?

Connect your Google Business Profile and SmallBizReply replies to every review in your voice — automatically.

$200for your first 3 months, then $200/mo · cancel anytime

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