Review response guide

How to respond to a no-comment (rating-only) review for a Massage Therapy Practice

Massage replies should protect privacy and comfort — keep it warm and general, and never reference anyone's body, condition, or session details.

A star rating with no words gives you nothing to react to — but a short reply still shows you're paying attention, and for a low rating it opens a door.

For a high rating, keep it warm and brief and leave an opening to come back. For a low rating with no comment, acknowledge it and genuinely invite them to tell you what went wrong.

Example

The review

“★★★★★ (no text)”

A reply that works

Thank you so much for the five stars — we appreciate you.

Tip: Simple and warm; no need to reference the session.

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No-comment reviews — other industries

Other review types — Massage Therapy Practice

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