Review response guide

How to respond to a no-comment (rating-only) review for a Hair Salon

Salon reviews are personal and emotional, so warmth and a genuine offer to make it right go a long way.

A star rating with no words gives you nothing to react to — but a short reply still shows you're paying attention, and for a low rating it opens a door.

For a high rating, keep it warm and brief and leave an opening to come back. For a low rating with no comment, acknowledge it and genuinely invite them to tell you what went wrong.

Example

The review

“★★★★★ (no text)”

A reply that works

Love seeing this, thank you! Can't wait to have you back in the chair.

Tip: Keep it warm and on-brand. Salon replies can be a little more playful than most.

Want a reply written for your exact review? Use the free reply generator →

No-comment reviews — other industries

Other review types — Hair Salon

Want more customers overall? How to Get More Customers for Your Hair Salon.

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SmallBizReply writes and posts a reply like this to every Google review, in your voice — the moment it comes in.

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