Review response guide

How to respond to a fake review for a Auto Repair Shop

Trust is the whole game in auto repair — calm, specific replies counter the "they're ripping me off" fear.

First, decide whether it's genuinely fake — off-topic, from a competitor or someone who was never a customer, or spam. If so, flag it to Google (it can be removed for a policy violation) and, if needed, appeal with evidence. A truthful-but-harsh review isn't "fake" and won't be removed.

Removal takes time, so reply in the meantime — calmly and factually, for future readers. State that you have no record of the visit and have reported it, and invite a real customer to reach you. Never get emotional or accusatory in public.

Example

The review

“Crooks, they broke my car on purpose. (no invoice, no visit)”

A reply that works

That's a serious claim and we have no service record matching it, so we've reported the review. If you're a real customer, please call and ask for me — I'll personally look into anything that went wrong.

Tip: Answer serious false claims with facts and an invitation, never defensiveness. It reassures everyone else reading.

Want a reply written for your exact review? Use the free reply generator →

Fake reviews — other industries

Other review types — Auto Repair Shop

Want more customers overall? How to Get More Customers for Your Auto Repair Shop.

Answer every review automatically

SmallBizReply writes and posts a reply like this to every Google review, in your voice — the moment it comes in.

Start free