Review response guide

How to respond to a fake review for a Pet Grooming Salon

Grooming reviews are emotional — pets are family — and about safety and the cut. Empathy and care come first.

First, decide whether it's genuinely fake — off-topic, from a competitor or someone who was never a customer, or spam. If so, flag it to Google (it can be removed for a policy violation) and, if needed, appeal with evidence. A truthful-but-harsh review isn't "fake" and won't be removed.

Removal takes time, so reply in the meantime — calmly and factually, for future readers. State that you have no record of the visit and have reported it, and invite a real customer to reach you. Never get emotional or accusatory in public.

Example

The review

“They hurt my dog on purpose. (no appointment on file)”

A reply that works

This is a serious, upsetting claim and we have no appointment on record matching it, so we've reported the review. If your pet was in our care and something went wrong, please reach out to me directly.

Tip: Handle grave claims with compassion and facts; report rather than argue.

Want a reply written for your exact review? Use the free reply generator →

Fake reviews — other industries

Other review types — Pet Grooming Salon

Answer every review automatically

SmallBizReply writes and posts a reply like this to every Google review, in your voice — the moment it comes in.

Start free