Review response guide

How to respond to a fake review for a Coffee Shop

Coffee shops run on regulars and vibe — replies that sound like a real barista, not a corporation, keep people coming back.

First, decide whether it's genuinely fake — off-topic, from a competitor or someone who was never a customer, or spam. If so, flag it to Google (it can be removed for a policy violation) and, if needed, appeal with evidence. A truthful-but-harsh review isn't "fake" and won't be removed.

Removal takes time, so reply in the meantime — calmly and factually, for future readers. State that you have no record of the visit and have reported it, and invite a real customer to reach you. Never get emotional or accusatory in public.

Example

The review

“Filthy and rude staff. (account with a one-star spree, no visit)”

A reply that works

This doesn't match our shop and we have nothing on record like it, so we've reported the review. If you did stop in, we'd genuinely want to hear from you directly.

Tip: Note the mismatch calmly and report obvious drive-by one-stars.

Want a reply written for your exact review? Use the free reply generator →

Fake reviews — other industries

Other review types — Coffee Shop

Want more customers overall? How to Get More Customers for Your Coffee Shop.

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